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Terms and Conditions
1. Acceptance of Terms and Conditions
By visiting or browsing Rent The Looks (by Vanessa Jewelers) website, hereinafter referred to as The Site, you accept these Terms and Conditions and any modifications made to them from time to time. By creating an account or using the service on The Site, you acknowledge that you have read and understand these Terms and Conditions and they are a binding agreement between you and The Site, and you agree to abide by them. You agree to receive all communications from The Site via email, and you agree to keep your email address in your profile updated at all times in order to receive any notifications and messages from the Site.
2. Changes to Terms and Conditions
Please check the Terms and Conditions before using the site and identify if there are changes to them. If changes are made to the Terms and Conditions, and you continue to use the Site’s services, it implies you agree to and accept the changes. If you disagree with the changes or are unwilling to accept them, please contact customer support and arrange to have your account terminated; any products rented before the changes to Terms take effect may continue to be rented under the previous Terms.
3. Customer Account
In order for you to use the services at The Site, you must register at our website and obtain an account. By registering online through our website, you give us permission to obtain credit information from credit agencies before and after you open an account with us. You agree to provide complete, accurate, and current information in your account and agree to promptly update and keep the information current and accurate online. You are solely responsible for any activity in your account. If you provide untrue, inaccurate, dated, or incomplete information, or we come to suspect that you have provided such information, we reserve the right to suspect or cancel your account and not to extend any future services to you. If you suspect any unauthorized use of your account, contact us immediately. To increase ease of use for your account, we may place a cookie on your computer to help us assist your use of the account and the website.
Our products may be rented for use by individuals under 18 years old, but we rent only to adults 18 years of age or older, who may purchase the service with a credit card or other approved methods provided on the site. If you are under 18 years old, you may not accept the Terms and Conditions on this side and order our products directly without approval of your parent or legal guardian.
The Site allows registered members to browse and borrow products according to these Terms and Conditions. With an up front payment of one month rent, the customer can borrow products from our online selections, and the products will be shipped to the customer’ address. There are no due dates or limits on the number of times a customer can borrow. The minimum rental period is 1 month, and after that, the price is charged by month and we do not prorate the last month rent. However, we reserve the right to ask for a deposit or limit the number of items that a member may borrow at any time, at our sole discretion, in the event that the customer fails to make required payments on time or other factors which at our sole opinion may decrease the customer’s ability to pay on time.
The shipping and return policies governing delivery and returns of products are stated on our website. We don’t guarantee the delivery time for your products, because it’s based on product availability, the distance between your location and our warehouse, the weather, acts of God, and other circumstances. You should place your order well in advance of any event date you are planning for. We will send you an email when your product is shipped, but plan your orders for minimum 6-10 days ahead. The shipping days are not included in your rental period. The risk of loss for items shipped passes to you upon the carrier’s acceptance of the product from us for delivery.
You are responsible for providing an accurate shipping address. When the product is shipped to the address and is lost for reasons including but not limited to an inaccurate address, theft, damage at the destination, or negligence, you will be liable for the missing product.
You agree to treat the rental products with due care, same as how you would treat your own beauty and jewelry products that you want to preserve and protect. When you return a product that is in damaged or soiled condition which is beyond normal wear and tear, as determined by The Site’s administration at its sole discretion, you agree that we may charge your credit card to either repair or replace product, up to the full retail value of the product.
You explicitly agree that you rent the product(s) and do not purchase them; the ownership remains exclusively with The Site’s owners and operators and they may terminate the rental agreement at their discretion and require immediate return of the product. You agree the liability for improper, illegal, immoral, or otherwise damaging to persons or property behavior rests with you for the duration of the rental period.
When you first use The Site’s service, you will be asked for name, street address, phone number, a valid credit card number, information about the card, and other personal information. By using our service, you authorize The Site to bill your credit card for monthly rents, shipping charges, applicable taxes, repair and replacement fees, and any and all other charges associated with the service. If the product is not returned before the next “anniversary date” (30 days since the beginning of the rental), the applicable rent will be charged to your credit card on the anniversary date of renting the product. When the postmark says you returned the product within 30 days of the rental period, it is still considered as a full month’s rent. The anniversary date will initially appear as the date you placed your order. When the shipment is delivered, the anniversary date will be updated to the delivery date, and it will roll forward every 30 days.
If The Site does not receive payments from your credit card provider or if your credit card expires or is rejected, you agree to pay full amount immediately unless the item is returned. We may require you to provide another valid credit card in order to continue the service and you authorize The Site to charge applicable fees and any amounts due to any valid credit card you have on file with us. If you fail to make the payment, The Site reserves the rights to use all means necessary to collect amount due from you, including but not limited to taking legal action and using third party collection agencies.
The Site’s owner reserves the right to check and determine if your credit card is pre-authorized to accept a minimum charge. If your credit card does not have sufficient credit to cover the minimum charge of the retail values of the items you want to rent, we may request you to provide another valid credit card or deny the services to you. If your credit card will expire in two months or less, we may also request you to provide another valid credit card or deny the services to you.
You are solely responsible for any fees charged to your credit card from the issuer or banks. You agree to notify us about any billing issues within 90 days after they first appear on your credit statement. If you do not bring any billing issues to our attention within 90 days, you agree to waive your rights to dispute on these issues.
We may modify the content, type, and price of services at any time. We may at our discretion notify you of the changes either via email or by publishing updated information on the website.
6. Cancellation of an order
If you return an order within two days of receiving it with the postmark to prove it, upon receiving the product back from you, you will get a full refund, less shipping charges, in the form of store credit, so long as in our sole discretion the product has not been worn.
If an item is in your possession, but you do not have a valid credit card on your account with us and you are not paying any rent for the item, you no longer have the right to continue using or keeping the item. Since The Site’s administration spends a significant amount of resources to collect items from customers, and recovering losses from customer non payments, if you keep any items wrongfully in your possession due to negligence, lack of payment, or other similar fraudulent acts, you will be billed the full retail value of all the items you retain and an additional $400 per item charge to compensate The Site for the recovery efforts. You understand this sum is not a penalty but a reasonable and necessary amount to compensate The Site for its lost future rental revenue and resources spent to recover the items and the payment.
If any legal actions are needed to recover the items wrongfully possessed by you, you agree that if The Site prevails, we will be entitled to recover from you the attorney fees and other legal expenses. The Site expressly reserves the rights to seek additional compensations other than those mentioned above.
The Site allow customers to post reviews, comments about products, and comments about our services online. Any suggestions, advice, opinions available on the site do not constitute the opinion of The Site and its owners. The Site administration reserve the right to review, delete, remove partial or the whole comments posted, if they violate these Terms and Conditions, or they are illegal, offensive, in poor taste, or may violate the rights of or harm the third party. Under no circumstances will The Site and its owners be liable for any losses or damages caused by relying on information obtained through the website. You are solely responsible to analyze and evaluate the information, suggestions, advice and contents that are available on the website.
The Site is free to use any information, materials, opinion, contents that you have sent to us, including but not limited to questionnaires, emails, comments, feedback, and ratings. Once submitted, The Site has the full copyright to these materials, without any royalty fee and license fee due to you. These materials can be used by us in any media form we see fit. Also by submitting the materials, you represent and warrant that your materials and the use of your submission by The Site will not violate the rights of any third party.
We do not accept unsolicited materials or ideas for use and are not responsible if our website uses contents and ideas which are similar to ones you submitted to us. When you submitted your ideas and materials to us, you agree that The Site do not own any royalties or considerations to you, and you have surrender the rights to these materials to The Site.
9. Restricted Activities
Unless otherwise stated, the content of the website is for your personal use. The documents may be used solely for noncommercial, informational purposes. Without written consent from The Site, you may not download, copy, distribute, or redisplay any of the information from the website.
You may not perform the following activities on our site:
1. Use any automated means to access the website and collection any information from the site and about other users, including but not limited to robots, spiders or scripts, with the exception of those explicitly allowed by robots.txt standards, including but not limited to screen scraping, database scraping or any other activity in order to obtain information from other users
2. Frame the site, and place pop-up windows over its pages, distort its original display of the pages.
3. Upload or transmit any materials which you do not have copyright or that violate copyright of any other parties
4. Upload or transmit materials which can be considered spam, solicitation for other businesses, or pyramid schemes
5. Conduct any activities which are considered unlawful, intentionally or unintentionally violate any applicable local, state, national, or international law or regulation.
10. Intellectual Property
The name, text, logos, images, slogan, tag lines, design, and other applicable content as it appears on the Internet are trademarked or copyrighted by The Site’s administrators. All content and materials on the website, including but not limited to, text, designs, names, slogans, pictures, buttons, graphics, photographs, images, software are the property of The Site, its licensors or suppliers, and are protected by the United States and international copyright laws. Any copying and distribution of these materials without our written permission is a violation of the law.
11. Disclaimers of Warranties; Limitations on Liability
The Site provide its service and its website ‘as is’, and it makes no representations or warranties of any kind regarding to its service, products rented or sold, the website or any of it contents. The Site do not assume any liabilities or responsibilities for any errors or omissions it made in providing its services and in the content of the site, any loss or damages arising from using of the goods or services provided and the content of the website.
The Site expressly disclaims any representations and warranties relating to the service, products and website, including but not limited to, warranties of fitness of the product, quality, accuracy, title and merchantability. Furthermore, The Site does not warranty the accuracy and completeness of the information on the site. The Site reserves the rights to refuse to ship any product to any member any time at its sole discretion.
You agree to indemnify and hold The Site, its owners, officer and employees not liable for any liabilities, claims, law suits and legal fees arriving from your use of our service in violation to the Terms and Conditions stated here.
You agree that The Site reserves the right to terminate your account and password at anytime, at our sole discretion, for any reason including but not limited to lack of use, or if we believe you have violated the Terms and Conditions outlined here. The Site reserves the right to discontinue providing service and the website, with or without any prior notice. You agree that any termination of your access to the service and to the site may be carried out immediately, with or without prior notice. You also agree that we are not liable for any losses incurred due to suspension and termination of service to you or your loss of access to the website.
These Terms and Conditions are governed by the laws of the state of Michigan. By accepting this agreement and using our service, you agree to the jurisdiction of the federal and state courts in Oakland County, Michigan, for any court actions or proceedings necessary for The Site to collecting amounts due to it, to recover its properties, and to protect The Site from theft or fraud.
Any other claim or controversy shall be settled by binding arbitration, conducted in Oakland County, Michigan.
By using the site and our service, you consent to receiving electronic communications from The Site. You agree that any notice, agreements, disclosure or other communications we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. These Terms and Conditions comprise the entire agreement between you and The Site and supersede all prior agreements between the parties.